Why Companies Are Turning To Messengers For Customer Service

While chatbots were a popular toy to play with on the internet at one point in recent history, that was just the beginning of the potential for AI to hold a conversation with a user. The original chatbots were good for having fun and many people enjoyed the sometimes weird responses while others tried to trick it into getting confused. Chatbots used to be considered cutting edge at the time and users were delighted to have full conversations with a computer located across the world. While they certainly can be used for fun and entertainment, conversational AI can be used for many things that could help your business or other parts of your life.

Currently, there are some Conversational AI Software Solutions for many different industries including banking and health, but they are rapidly expanding to be used for many other types of industries. One of the areas in which¬†chatbotshave been exceptionally useful is customer service. While many of the problems require speaking to an actual customer service representative, AI can help with many common problems in order to minimize the amount of interaction with people. You may not think that your business could benefit, but there may be a technology that would work for you that you don’t even know about.

A lot of people are choosing to communicate with companies via different messenger services. They like the convenience of not having to wait on hold or talk to someone on the phone. When it comes to customer service, AI can not only be used to solve problems, but it can also make sure that customers are transferred to the people that they need to talk to for different issues and questions. This can save a lot of time and prevent your customers from having to be transferred from person to person before they finally get a chance to speak to the person that has the capability of helping them.

There are many different reasons why people don’t mind engaging with AI. One of the biggest reasons is that they are able to get a response immediately without having to wait for someone to talk to. When questions are answered quickly, it greatly increases the chances that the communication will earn a company a lead. Just being able to improve the customer service experience can keep your company from getting bad reviews that can reflect negatively on your brand.

AI chatbots are also completely scalable which is yet another reason to consider implementing them into your business. Whether your business is big or small, there is a good chance that it sometimes can take a while to get back to your customers when they come to your for questions and concerns. While some things can be handled with a wait, other things should be addressed as quickly as possible to ensure that the customer has a positive experience and would recommend your company to their friends and family. A chatbot can either handle a few questions a day or they can handle millions depending on how you have it set up.

 

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